Privacy Policy
Last updated: 14 July 2026
DW Funnel is operated by Deedap Harmony PLT, a business based in Malaysia.
This Privacy Policy explains what information we collect when you use this website, submit a build request, contact us, or otherwise interact with DW Funnel, and how that information is used.
Information you give us
When you submit a build request or contact us, we may collect information such as:
- your name
- email address
- WhatsApp number or other contact details
- business or brand name
- information about your offer
- traffic sources
- details about what is not working
- your current website or landing page
- estimated project budget
- any other information you choose to provide
Technical information
When you visit the site, our hosting and technical service providers may automatically process limited technical information such as IP address, browser type, device information, request logs, and similar data needed to operate, secure, and troubleshoot the website.
When you submit a build request, we may also receive related technical and session context that helps us review the enquiry and reduce spam. Depending on your browser settings, this may include items such as:
- an anonymous visitor identifier stored in your browser
- visit count and basic visit timing on the same device
- landing page URL and first-touch UTM parameters, if present
- session duration, scroll depth, and whether you reached the apply section
- approximate location derived from network headers provided by our hosting platform
- referral information and similar request metadata
This site also uses Vercel Web Analytics for aggregated usage insights. It is not used as an advertising pixel.
Cookies and similar technologies
At the time of this policy, DW Funnel does not intentionally use non-essential advertising or behavioural tracking cookies on this website.
The website may still use strictly necessary technical storage or services required for security, functionality, form handling, or basic operation. In particular, the site may use:
- localStorage for an anonymous visitor ID and related first-touch visit context used with build-request submissions
- sessionStorage for temporary form draft data and short-lived session metrics while you complete a build request
- hosting and analytics infrastructure that may set strictly necessary technical cookies or similar storage as part of delivering the site
If we introduce analytics, advertising pixels, or other non-essential tracking technologies in the future, we may update this policy and introduce consent controls where required.
How we use information
We may use the information we collect to:
- review and respond to build requests
- communicate with prospective and existing clients
- understand project requirements
- provide and improve our services
- operate and secure the website
- prevent spam, fraud, or abuse
- comply with legal obligations
- maintain appropriate business records
We do not sell your personal information.
Service providers
We may share information with service providers that help us operate the website, receive enquiries, communicate with you, host data, prevent abuse, or provide services required for our business operations.
These providers may process information only as necessary to provide their services to us or as otherwise permitted by law.
Depending on how you interact with DW Funnel, this may include providers such as:
- Vercel, for website hosting, serverless processing, storage used for abuse prevention, and web analytics
- Resend, for transactional email delivery of build requests
- Google Fonts, for font delivery used by the website
- WhatsApp / Meta, if you choose to contact us through WhatsApp
If you choose to contact DW Funnel through WhatsApp, your interaction is also subject to WhatsApp / Meta’s own privacy practices. DW Funnel does not control WhatsApp’s independent data processing.
International processing
Some service providers we use may process or store information outside Malaysia.
Where personal data is transferred or processed internationally, we take reasonable steps to use service providers and arrangements appropriate to the nature of the information and applicable legal requirements.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing client relationships, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Form draft data stored in your browser session is temporary and is cleared when the draft is removed or the browser session ends, subject to your browser settings.
Security
We take reasonable technical and organisational measures to protect the personal information we hold.
However, no website, communication method, or storage system can be guaranteed to be completely secure.
Your rights
Depending on applicable law, you may have the right to:
- request access to personal data we hold about you
- request correction of inaccurate information
- withdraw consent where processing relies on consent
- object to certain direct marketing
- request deletion where appropriate
To make a request, contact us using the contact details below. We may need to verify your identity before completing certain requests.
We may decline or limit a deletion request where we need to retain information for legal, accounting, dispute-resolution, or other legitimate obligations.
Contact
DW Funnel
Operated by Deedap Harmony PLT
Malaysia
admin@dwfunnel.com
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.
The latest version will be published on this page with the updated effective date.
Terms of Service
Last updated: 14 July 2026
These Terms govern your use of the DW Funnel website and, where applicable, services provided by DW Funnel.
DW Funnel is operated by Deedap Harmony PLT, a business based in Malaysia.
Specific client projects may also be governed by a proposal, quotation, statement of work, invoice, written scope, or other project agreement.
If a project-specific written agreement conflicts with these general Terms, the project-specific agreement will take priority for that engagement.
Services
DW Funnel provides services that may include strategy, landing page design, web development, conversion-focused systems, tracking configuration, automation, follow-up systems, and related digital work.
The exact deliverables for each project will be defined in the agreed project scope.
Website use
You may use this website for lawful purposes.
You must not knowingly:
- interfere with the site’s operation or security
- attempt unauthorised access
- submit malicious code
- misuse forms or communication channels
- copy or exploit protected website content in violation of applicable rights
Fees and payment
Project fees, deposits, payment schedules, currencies, and payment deadlines will be stated in the relevant proposal, quotation, invoice, or project scope.
Work may be paused where an agreed payment is overdue.
Unless otherwise stated in writing, fees already paid for work completed, time reserved, or third-party costs incurred are not refundable.
Client responsibilities
Clients are responsible for providing accurate information, timely feedback, required access, approvals, content, brand assets, and any other materials reasonably needed to complete the project.
The client confirms that they have the necessary rights to any content, trademarks, images, data, or materials they provide to DW Funnel.
DW Funnel is not responsible for delays caused by missing information, delayed approvals, unavailable access, or other dependencies outside our reasonable control.
Timelines
Any timeline or launch date is based on the agreed project scope and the client’s timely cooperation.
Project timelines may change where:
- the scope changes
- feedback or approvals are delayed
- required content or access is unavailable
- third-party platforms cause delays
- circumstances outside our reasonable control affect delivery
Revisions and scope changes
The number of revisions included in a project will be stated in the project scope where applicable.
Requests outside the agreed scope, additional revisions, new deliverables, or material changes to approved work may require additional fees and timeline changes.
Any additional work should be agreed before it is carried out.
Third-party services
Projects may rely on third-party platforms, software, hosting providers, APIs, payment processors, CRMs, advertising platforms, automation tools, fonts, stock assets, plugins, or other external services.
Unless specifically included in the project scope:
- third-party subscription or usage fees are the client’s responsibility
- third-party services remain subject to their own terms and licences
- DW Funnel does not control the continued availability, pricing, policies, functionality, or downtime of third-party services
DW Funnel is not responsible for failures or changes caused solely by third-party services outside our reasonable control.
Ownership
Once all amounts due for a project have been paid, the client owns the final deliverables created specifically for that project, subject to the terms below.
DW Funnel retains ownership of its pre-existing and reusable materials, including:
- tools
- reusable code
- components
- systems
- methods
- processes
- templates
- frameworks
- know-how
Third-party software, open-source software, fonts, stock assets, plugins, libraries, and other licensed materials remain subject to their respective licences.
Where reusable, pre-existing, or third-party materials form part of the final deliverable, the client receives the rights reasonably necessary to use the completed project as intended.
Portfolio
Unless otherwise agreed in writing, DW Funnel may display non-confidential parts of completed work in its portfolio, website, social media, presentations, or other promotional materials after the work has been made public.
We will not intentionally disclose confidential business information.
A different arrangement may be agreed in writing where confidentiality is required.
Confidentiality
Each party should take reasonable care with confidential information received from the other.
DW Funnel will not intentionally publish or disclose confidential client information except where required to provide the services, with the client’s permission, or where required by law.
This general clause does not replace a separate NDA where one has been agreed.
Results
DW Funnel designs and builds systems intended to improve clarity, user experience, conversion paths, and marketing performance.
However, marketing outcomes depend on factors outside our control, including:
- the offer
- pricing
- market demand
- traffic quality
- advertising
- sales process
- follow-up
- competition
- client execution
We do not guarantee specific revenue, profit, leads, conversion rates, booked calls, sales, or other business outcomes unless explicitly agreed in writing.
Cancellation and termination
Either party may end a project in accordance with the relevant project agreement or by written notice where no specific termination terms have been agreed.
If a project ends early:
- the client remains responsible for work completed
- time already reserved
- approved third-party costs
- other amounts already due
DW Funnel will provide completed or paid-for deliverables where reasonably applicable and subject to full payment of outstanding amounts.
Limitation of liability
To the maximum extent permitted by law, DW Funnel and Deedap Harmony PLT will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from the website or services, including loss of profit, revenue, business opportunity, data, or goodwill.
To the maximum extent permitted by law, our total aggregate liability arising from a paid project will not exceed the amount actually paid to DW Funnel for the specific project giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Governing law
These Terms are governed by the laws of Malaysia.
Any dispute will be subject to the jurisdiction of the courts of Malaysia, unless a different arrangement is expressly agreed in writing.
Changes to these Terms
We may update these Terms from time to time.
The latest version will be published on this page with the updated effective date.
Changes to these website Terms do not automatically rewrite an already signed project-specific agreement unless otherwise agreed.
Contact
DW Funnel
Operated by Deedap Harmony PLT
Malaysia
admin@dwfunnel.com